Refund policy
Refund & Return Policy — Orlenvia
We want you to be satisfied with your purchase.
Returns
You may request a return within 7 days of receiving your order.
To qualify for a return:
- Item must be unused and in original condition
- Item must include original packaging
- Proof of purchase is required
Non-Returnable Items
The following items cannot be returned:
- Sale items
- Gift cards
- Personalized/custom products
- Used or damaged items caused by customers
Refunds
Once your return is received and inspected:
- Approved refunds will be processed within 5–10 business days
- Refunds will be issued to the original payment method
Late or Missing Refunds
If you have not received your refund:
- Check your bank account
- Contact your payment provider
- Contact us for support
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
Contact
For return requests, email:
sukritidhali70@gmail.com